Track and trace

Track the movement of your consignment, get the train information you need or contact our customer service regarding you special request.

 

What does track and trace include?

Track and trace 

Track and trace  X

 

Tracing of wagons

  • Tracing of consignments with shipment tracking
  • Facilitating immediate and continuous consignment forwarding
  • Speed up interchange
  • Notification
  • Dealing with special requests

 

Note: track and trace service is offered for domestic, export, import and transit consignments within MÁV's network. Assignments can be ad hoc or permanent.

Ad hoc assignment:

  • Delegation of assignment (on submission/log-in via fax ,e-mail, consignment note entry) and MÁV Cargo's acceptance of assignment.
  • Compilation of freight plan (based on freight traffic schedule)
  • Contribution to following of the plan
  • Operational measures
  • Maintaining regular contact (within MÁV Cargo, MÁV Infrastructure as well as MÁV Traction)
  • Obligation to provide information

Permanent assignment

- One-time assignment

  • for permanent wagon number
  • for permanent routes
  • without specified route
  • other

- Consignment note entry (advisable)

 

Track and trace of trains

Possible via fax, e-mail, or online platform (web site)

Organising blocktrains on behalf of customers
Organising blocktrains on behalf of customers X

Advisable with permanent supervision assignment

  • Collecting antenna consignment
  • Train formation according to customer guidelines and requests
  • Cancellation of train if necessary
  • Compiling report on dispatching
  • Track and trace
  • Notification

Providing information on wagons and trains

Providing information on wagons and trains X

For trains and wagons with no track and trace, information is provided via telephone, fax and e-mail.

  • Reporting current position
  • Retrieval of event history
  • Retrieval of wagon event archive
  • Handling special requests